Email support@eczematrack.com. Jorge, who built the app, answers every email himself.
If something is not working
Include your iPhone model and iOS version, and describe what you were doing when the problem happened. Your data is stored only on your phone, so we cannot see your logs and cannot look anything up for you.
Subscriptions, cancellations and refunds
Every feature of the app is free right now, so you don't need a subscription. If you subscribed earlier, it won't renew and you won't be charged again. If the app still asks you to subscribe, or says subscription options couldn't be loaded, update it to the latest version from the App Store; everything has been unlocked since version 1.0.12.
Subscriptions are handled by Apple, not by us. You can manage one in Settings → your name → Subscriptions, and request a refund at reportaproblem.apple.com. We never see your payment details and we cannot charge, refund, or cancel anything ourselves.
Your data
Everything you log stays on your iPhone. From the app's More tab you can export it as a CSV file and a PDF summary, or permanently delete all of it at no cost. Deleting is final in the app, and we hold no copy; an iPhone backup made before you deleted can still contain the data until that backup is replaced. See the Privacy Policy for the full picture.
Questions about your child's eczema
Please ask your pediatrician or dermatologist. EczemaTrack is a tracking tool, not a medical device and not a medical service. If your child's skin looks infected, is spreading quickly, or your child seems unwell, call your doctor or seek urgent care.
Who we are
EczemaTrack is made and published by Jorge Hernandez, United States.